Frequently asked questions

How do I pay? Payment is confirmed offline for now — place your order and our team emails bank transfer details within one business day. Your items are reserved for 48 hours.

Can I change or cancel an order? Yes, as long as it has not shipped. Reply to your confirmation email or contact support and we will sort it out.

Do you ship internationally? Not yet. We currently ship within Australia only, with flat-rate metro shipping and free delivery over A$99.

Are the products genuine? Every item is sourced from Australian distributors or the manufacturer directly, and ships with local warranty cover.